FAQs

The shipping fee may vary by destination and the size of your order.

• United States standard shipping rate: starts at US$9.99 (maximum weight 4.4lbs)
• International standard shipping rate: starts at US$9.99 (maximum weight 2kg)

Due to COVID-19 and limited flight capacity, standard shipping service is temporarily not available for some destination countries.

• US/Canada: Expect all purchases to arrive within 7-15 business days
• International: Expect all purchases to arrive within 10-25 business days

ASTRONORD process all orders in USD, you will checkout using USD at the most current exchange rate.

*If your order comes back to us due to an insufficient address or the order had been held at your local postal office and you didn't claim the package at the end of given period, there will be a restocking fee US$9.99 fee deducted from the refund to cover our cost of shipping and processing the order and the shipping charge is non-refundable.

*If your order is lost due to an incorrect or insufficient address, we cannot give you a refund and we are not responsible for replacing the product. 

ASTRONORD accepts the following forms of payment: Debit card, Credit card including Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Diners Club, PayPal, Apple Pay, and ASTRONORD Gift Cards.

We take your security very seriously, therefore your details are safe with us. All orders are charged in U.S. dollars. Conversion rates will vary depending upon your bank and debit/credit card company. Please contact your bank or debit/credit card company directly with questions regarding conversion rates and fees. 

Most orders ship within 2-5 business days of purchase. Orders are not shipped on holidays or Sundays. You will receive an email confirmation once your order has been shipped.

Due to high demand for some of our most popular products, shipping times may take longer than the estimates above. 

When an item is out of stock but we plan to have more inventory and it is expected to be delivered once its restocked.

Your backordered item will be shipped as soon as it becomes available. Because we ship in-stock items as soon as possible, backordered items will arrive in separate shipments. If you need to change or cancel your backordered item please contact us!

NOTE:
The shipment dates provided at the time your order is placed are an estimate and may vary from the actual ship date. Don't worry though, if the date is pushed back over 30 days, the backorder will be canceled and you will receive a cancellation email. 

We are happy to assist you with returns subject to following criteria:

• In case we send a wrong or defective item we will accept return. If your item is faulty, please email us at support@astronord.com to arrange for a replacement or refund.
• Return request should be raised within 15 business days of receipt. We will not be able to offer a refund for any orders that exceed the 15 business day refund period.
• Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
• Product should reach us in sellable condition.
• We do not give a full refund if you entered a wrong shipping address, please kindly understand that all orders are processed immediately and ship out the same day or few days after.
• Albums and official merchandise are not eligible for returns

Reach us at support@astronord.com with your order details, and we shall revert back to you at the earliest with the details of return/refund process. You will be responsible for paying for your own shipping costs for returning your item. 

If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).

Where possible, any items shipped from the same location will be combined into a single shipment. ASTRONORD strive to deliver the best products with the affordable price to your hand as fast as we can. 

As soon as your order ships, we'll send you a shipping confirmation email. Please click on "track your order" in a shipping confirmation email, it will show your order detail and tracking number. 

If the tracking information says it was delivered to the shipping address, please contact your local post office/local carrier to track down the lost package. ASTRONORD is not responsible the cost of missing or stolen packages, nor can we interact with the shipping company to locate your lost package. 

Customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. 

Please feel free to email us at support@astronord.com
We will respond within 48 hours (or faster than that).