Shipping policy
*Shipping rates
The shipping fee may varies by destination and the size of your order.
- United States shipping rate: starts at of US$9.99 (maximum weight 4.4lbs)
- International shipping rate: starts at US$9.99 (maximum weight 2kg)
Delivery Times
- United States: Expect all purchases to arrive within 5-10 business days. Customers outside the contiguous 48 states should allow for additional transit time.
- International: Expect all purchases to arrive within 10-25 business days
ASTRONORD is working hard to ship out your orders. We are grateful for your patience as you continue coming back to us and enjoying our products.
Refused delivery or inadequate address
United States: If your order is returned due to refused delivery or an insufficient address or the order had been held at your local postal office and you didn't claim the package at the end of given period, there will be a US$9.99 fee deducted from the refund to cover our cost of shipping and processing the order.
International: If an international order is returned to ASTRONORD due to refused delivery or an insufficient address or the order had been held at local postal office/customs and you didn't claim the package at the end of given period, the actual cost of return shipping, import duty, and other taxes charged to ASTRONORD will be deducted from the refund amount.
ASTRONORD is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
If the shipping status shows the packaged as having been delivered, we cannot cover the cost of missing or stolen packages, nor can we interact with the shipping company to locate your lost package. If the tracking information says it was delivered to the shipping address, please contact your local post office/local carrier to track down the lost package.
We care a lot about our customers. If you have any questions, please contact us at support@astronord.com.
Order fulfillment
If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).
Where possible, any items shipped from the same location will be combined into a single shipment. ASTRONORD strive to deliver the best products with the affordable price to your hand as fast as we can.
Most orders are dispatched within 2-5 business days of purchase. Orders are not shipped on holidays or Sundays. You will receive an email confirmation once your order has been shipped.
Customs
ASTRONORD is not responsible for destination country tax and/or duty charge if incurred. Customer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
Please Note: Delivery estimates do not include delays caused by customs.
ASTRONORD process all orders in USD, you will checkout using USD at the most current exchange rate. Please contact your bank directly with questions regarding conversion rates and fees.
The payment methods we accept: Debit card, Credit card including Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Diners Club, PayPal, Apple Pay and ASTRONORD Gift Cards.
We take your security very seriously, therefore your details are safe with us.